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Thank you for placing your order with us! We appreciate your business, and the trust you have in our service. This Web page explains the entire ordering process, from the time you place your order to the time it arrives at your shipping address.

Currently, we ship orders within two business days of receiving notification from CCNow that your charge has been approved (CCNow is the shopping cart provider). The process of authorizing credit card transactions at CCNow usually takes a few hours, but in some cases, the process may take a business day or longer.

Since CCNow uses the latest and most advanced charge card fraud prevention methods, we cannot estimate the actual length of time it takes for each transaction to be approved. Also, different card issuers (banks) have their own internal policies and guidelines for authorizing online purchases, and those timeframes vary as well. Please note that approval of online credit card charges can sometimes take longer than regular charges made in person (transactions made by presenting your card at a merchant credit card terminal or teller machine).

When your order is shipped, CCNow will e-mail you to let you know that your order has been shipped. However, if you accidentally delete the e-mail, or if it is mistaken as junk e-mail, you can check online to see when your order was shipped.

To check whether or not your order has already been shipped, click here

All orders are shipped from the Republic of Panama, using Registered Air Mail. Therefore, an adult signature is always required at the time of delivery.

We are happy and pround to report that the Panama postal system is secure and reliable.

Registered Air Mail travels under lock-and-key every step of the way, and therefore it can take longer than regular Air Mail or First Class Mail. From Panama to the United States, Registered Air Mail usually takes a minimum of 3-4 weeks to arrive after we ship your order. The actual transit time for each mail piece may vary according to the delivery location, not distance. Other factors, such as US holidays and unexpected mail delays, may increase transit times.

We do not exercise any control over the actual length of time it takes for the US Postal Service to deliver mail. Over the last few years, the US Postal Service has implemented increased security measures, in reaction to the September 11 terrorist attacks, and the anthrax threats that followed. The US Postal Service, however, does guarantee that Registered Mail of any kind will always be accounted for.

Business days are Monday through Friday (9:00 AM to 5:00 PM Panama time, GMT -5), except Panama national holidays. For a list of Panama national holidays, click here

If you still have a question about an order that you have placed, by all means, feel free to contact us by clicking here


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